Refund policy

Kaia Patterns ("Kaia Patterns," "we," "us," or "our") sells digital sewing patterns and related digital products through kaiapatterns.com (the "Website").

Because our products are primarily digital files that are made available for download shortly after purchase, different refund rules apply to them than to physical goods. This Refund Policy explains when purchases are refundable, when they are not refundable, and what to do if there is a problem with your order.

By purchasing a product from Kaia Patterns, you acknowledge and agree to this Refund Policy, subject to any rights you may have under applicable law.

1. Digital products

Kaia Patterns primarily sells downloadable digital products, including sewing patterns, pattern files, instructions, templates, technical documents, and related materials.

Digital products may include files in formats such as PDF or other electronic formats and may be provided in multiple printing formats, including print-at-home and large-format versions.

Because digital products cannot practically be returned once access has been provided, all digital product sales are generally final and non-refundable once the digital files have been delivered or made available for download, except as expressly stated in this Refund Policy or where otherwise required by law.

2. When we may provide a refund or replacement

Although digital purchases are generally final, we want customers to receive the product they purchased in usable condition.

We may provide a refund, replacement file, corrected file, store credit, or another appropriate remedy when:

• You were charged more than once for the same purchase because of a technical or payment-processing error.
• You purchased a product but did not receive access to the files because of an error on our part.
• The files provided are corrupted, damaged, incomplete, or cannot reasonably be opened or used.
• You received a different pattern or product from the one you purchased.
• A material technical defect in the pattern or files prevents the product from being reasonably used for its intended purpose.
• The product was materially different from the description displayed on the Website at the time of purchase.
• We determine that a refund or other remedy is appropriate in the circumstances.
• A refund is required under applicable law.

Where a problem can reasonably be resolved by providing a replacement, corrected, or updated file, we may offer that remedy before issuing a refund.

3. Pattern errors and corrections

We take reasonable steps to review and test our sewing patterns, but sewing patterns are technical products and errors may occasionally occur.

If you believe a pattern contains an error, please contact us and provide as much information as possible about the issue.

Depending on the circumstances, we may:

• Provide clarification or additional instructions.
• Provide a corrected or updated pattern.
• Replace an affected file.
• Provide store credit.
• Issue a partial or full refund where appropriate.

Minor errors, typographical mistakes, formatting differences, or issues that do not materially prevent the pattern from being used will not automatically qualify for a refund.

4. Change of mind

We generally do not provide refunds for digital products because:

• You changed your mind.
• You no longer want the pattern.
• You purchased the wrong size or selected the wrong option where the correct information was displayed before purchase.
• You purchased the wrong pattern by mistake.
• You found a similar pattern elsewhere.
• You decided the pattern was too easy or too difficult.
• You do not like the style after purchasing it.
• You do not have the necessary sewing equipment, printer, fabric, materials, skills, or software.
• You did not read the product description, sizing information, fabric recommendations, skill level, or other information provided before purchasing.
• You are unable to complete the garment because of sewing technique, fabric choice, equipment, or other circumstances outside our control.

However, you are always welcome to contact us. We may choose to make exceptions at our discretion where we believe doing so is reasonable.

5. Sizing and fit

Unless expressly stated otherwise, purchasing a sewing pattern does not guarantee that a finished garment will fit every individual without adjustment.

Body proportions vary, and customers may need to make standard fitting alterations to achieve their desired fit.

Differences in fit resulting from individual body proportions, measurement errors, fabric selection, sewing technique, construction choices, or modifications made by the customer do not automatically make a product defective or eligible for a refund.

Customers are responsible for reviewing the applicable size chart, finished garment measurements where provided, fabric recommendations, and other product information before selecting a size and beginning construction.

If you believe there is a genuine grading, sizing, or pattern-construction error, please contact us so we can investigate.

6. Printing issues

Kaia Patterns may provide patterns in different printing formats, including print-at-home files and large-format files.

Customers are responsible for ensuring that:

• Their printer or printing service supports the relevant file format and paper size.
• Print scaling is configured correctly.
• Files are printed according to the instructions provided.
• Any test square or calibration measurement is checked before printing the complete pattern.

Problems caused by incorrect printer settings, scaling, paper selection, printer hardware, third-party printing services, or other circumstances outside our control generally do not qualify for a refund.

If the file itself contains a technical problem that prevents correct printing, please contact us.

7. Fabric and material requirements

Fabric requirements and material recommendations are estimates based on the pattern design, size, fabric width, cutting layout, and other assumptions stated with the product.

Actual fabric usage may vary depending on factors including fabric width, directional prints, pattern matching, shrinkage, cutting technique, modifications, and layout.

Reasonable variations in actual fabric usage do not automatically constitute a defect or entitle a customer to a refund.

8. Duplicate purchases

If you accidentally purchase the exact same digital product more than once, contact us as soon as possible.

Where we can verify that substantially identical products were purchased multiple times by the same customer unintentionally, we may refund the duplicate transaction.

9. Promotional and free products

Products obtained free of charge do not have a cash refund value.

If a free product contains a technical issue, we may provide an updated or corrected version.

Products purchased using a discount code, promotional offer, or sale may remain eligible for a refund where they otherwise meet the requirements of this Refund Policy.

Any approved refund will generally be limited to the amount actually paid by the customer.

10. Bundles

If a product is sold as part of a bundle, collection, or package, we may consider the bundle as a single product for refund purposes.

We generally will not provide a refund for an entire bundle solely because a customer does not want or use one component of the bundle.

If one component is materially defective, we may provide a corrected file, replacement, partial refund, store credit, or other appropriate remedy.

11. Custom and personalized patterns

If Kaia Patterns offers customized, personalized, made-to-measure, or individually generated patterns, those products may be subject to additional refund restrictions because work may begin specifically for the individual customer.

Unless otherwise stated at the time of purchase, custom or personalized digital products are generally non-refundable once customization or production has begun, except where the product is materially defective, does not materially conform to the order, or a refund is otherwise required by law.

Any specific terms presented for a custom product at the time of purchase will form part of this Refund Policy for that transaction.

12. Pattern updates

From time to time, we may update a sewing pattern to correct an issue, improve instructions, improve formatting, or otherwise improve the product.

Where technically and commercially reasonable, customers who previously purchased the affected pattern may receive access to an updated version.

The release of a newer or updated version of a pattern does not automatically entitle a previous purchaser to a refund.

13. Requesting a refund or reporting a problem

If you believe your purchase qualifies for a refund or another remedy, please contact Kaia Patterns as soon as reasonably possible after discovering the issue.

Please include:

• Your name.
• The email address used for the purchase.
• Your order number, if available.
• The name of the pattern or product.
• A description of the issue.
• Screenshots or photographs where relevant.
• Any other information that may help us investigate.

We may request additional information where reasonably necessary to investigate the issue.

14. Refund request period

Unless applicable law requires otherwise, we ask customers to report refund-eligible problems within 30 days of purchase.

Reporting an issue within this period does not guarantee a refund. Each request will be assessed according to this Refund Policy and applicable law.

Technical defects discovered after this period may still be reported to us, and we may provide corrected files, updates, or other assistance where appropriate.

15. Approved refunds

If we approve a refund, we will generally return the applicable amount to the original payment method used for the transaction.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment processor, or other financial institution.

We are not responsible for processing delays caused by third-party payment providers or financial institutions.

16. Store credit

In some circumstances, we may offer store credit instead of, or as an alternative to, a monetary refund.

Where applicable law requires a monetary refund, store credit will not replace that legal entitlement unless the customer voluntarily agrees to accept it.

Any terms or expiration dates applicable to store credit will be disclosed when the credit is issued.

17. Chargebacks and payment disputes

If you believe there is a problem with your purchase, we encourage you to contact us first so we have an opportunity to investigate and resolve the issue.

Nothing in this Refund Policy limits any lawful rights you may have to dispute unauthorized, fraudulent, incorrect, or otherwise disputable charges with your payment provider.

We reserve the right to provide relevant transaction records, download records, communications, and other appropriate information to payment processors or financial institutions when responding to a payment dispute or chargeback.

18. Fraud and abuse

We reserve the right to deny refund requests where we reasonably believe there has been fraud, abuse, manipulation, or misuse of our refund process, subject to applicable law.

Examples may include repeated purchases, downloads, and refund requests that indicate an attempt to obtain digital products without payment.

We may also restrict or terminate accounts associated with fraudulent or abusive activity in accordance with our Terms of Service.

19. Technical compatibility

Customers are responsible for ensuring they have appropriate devices, software, printers, or access to printing services necessary to use the digital products they purchase.

Where possible, relevant file formats and printing requirements will be described on the Website.

A customer’s inability to use an otherwise functioning file because of unsupported hardware, software, or equipment generally does not qualify the purchase for a refund.

If you are unsure whether a product will work with your setup, please contact us before purchasing.

20. Consumer rights

Nothing in this Refund Policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded, restricted, or waived.

If applicable federal, state, local, or other law gives you rights that are more favorable than the terms of this Refund Policy, those legal rights will apply.

21. Gifts

If digital products are purchased as gifts, the same refund conditions generally apply.

Unless otherwise required by law, approved refunds will ordinarily be returned to the original payment method rather than paid to the gift recipient.

22. Currency and exchange rates

Refunds are generally processed in the same transaction currency in which the original purchase was processed.

Kaia Patterns is not responsible for differences caused by currency exchange-rate movements, foreign transaction fees, bank fees, or payment-provider charges that are outside our control.

23. Taxes

Where a refund is issued, applicable taxes collected as part of the refunded purchase will generally be refunded to the extent required by applicable law and supported by our payment and tax-processing systems.

24. Changes to this refund policy

We may update this Refund Policy from time to time to reflect changes to our products, business practices, technology, or legal obligations.

When we make changes, we will update the "Last Updated" date at the foot of this Policy.

The Refund Policy applicable to a purchase will generally be the version in effect at the time of that purchase, except where a change is required by law or provides additional rights or benefits to customers.

25. Relationship to other terms

This Refund Policy should be read together with our Terms of Service, Privacy Policy, and any other policies or terms displayed on the Website.

If there is a conflict between this Refund Policy and mandatory applicable law, applicable law will control.

26. Contact us

If you have questions about this Refund Policy, believe there is a problem with your digital product, or would like to request a refund, please contact us through the contact methods provided on kaiapatterns.com.

Kaia Patterns
1615 Platte St #200
Denver, CO 80202
United States

When contacting us about an order, please include your order number and the email address used to make the purchase so we can locate the transaction.

Effective 9 August 2026 · last updated 9 August 2026.