Delivery policy

This Delivery Policy explains how products purchased through Kaia Patterns are delivered to customers.

Kaia Patterns ("Kaia Patterns," "we," "us," or "our") operates the website kaiapatterns.com and is based at:

Kaia Patterns
1615 Platte St #200
Denver, CO 80202
United States

By purchasing a product from Kaia Patterns, you acknowledge and agree to the delivery terms described below.

1. Digital products

Kaia Patterns primarily sells digital sewing patterns and related digital content.

Unless a product page specifically states otherwise, products sold through Kaia Patterns are digital products and no physical garment, sewing pattern, fabric, or other physical item will be shipped to you.

Product photographs, illustrations, renders, technical drawings, and finished-garment images are provided to demonstrate the intended design or possible finished result. They do not mean that the finished garment shown is included with your purchase.

2. What you receive

Depending on the product purchased, your digital download may include one or more files or resources, such as:

• PDF sewing patterns;
• A4 or print-at-home pattern files;
• US Letter print-at-home pattern files, where available;
• A0 or large-format pattern files;
• sewing instructions;
• technical drawings;
• cutting layouts;
• size or measurement information;
• fabric requirements;
• pattern information; and
• other supporting materials identified on the applicable product page.

The exact files included with a product are described on the relevant product page.

3. Digital delivery

Digital products are generally delivered electronically after successful payment.

Depending on the functionality available on our website, digital products may be delivered through one or more of the following methods:

• a download link displayed after checkout;
• an email containing the purchased files;
• an email containing links to download the purchased files; or
• access through your Kaia Patterns customer account.

Where files are delivered by email, they will be sent to the email address provided during checkout or associated with your account.

4. Delivery timing

Digital products are normally made available immediately or shortly after successful payment confirmation.

Occasionally, delivery may take longer because of payment processing, email delivery delays, technical problems, website maintenance, security reviews, unusually high order volumes, or other circumstances outside our reasonable control.

If you do not receive your files shortly after completing your purchase, please check your email spam, junk, promotions, and similar folders before contacting us.

5. Incorrect email addresses

Customers are responsible for providing an accurate email address when placing an order.

If you provide an incorrect email address, your order confirmation or digital files may not reach you.

If you believe you entered the wrong email address, contact us with sufficient information for us to locate and verify your order. Where reasonably possible, we will assist in providing access to your purchased files.

For security purposes, we may request information reasonably necessary to verify that you are the purchaser before changing an email address or resending purchased files.

6. Download problems

If you successfully complete a purchase but cannot access or download the files included with your order, please contact Kaia Patterns.

When contacting us, please provide information that will help us identify the order, such as your:

• name;
• order number;
• email address used for the purchase; and
• description of the problem.

We will make reasonable efforts to restore access to a valid purchase or provide replacement download access where appropriate.

7. Missing or corrupted files

If a file included with your purchase is missing, corrupted, damaged, or cannot reasonably be opened, please contact us.

Where we confirm a delivery or file problem, we may provide a replacement file, corrected download, new download link, or another reasonable solution.

This does not limit any rights you may have under applicable consumer protection law.

8. File compatibility

Our sewing patterns are generally supplied in PDF format unless otherwise stated.

Customers are responsible for having appropriate software and equipment capable of opening and, where applicable, printing the supplied files.

PDF files can generally be opened using commonly available PDF-reading software.

Because devices, operating systems, browsers, printers, PDF applications, and printing services vary, we cannot guarantee compatibility with every possible hardware or software configuration.

If you experience a compatibility issue, contact us and we will make reasonable efforts to assist.

9. Printing digital patterns

Some Kaia Patterns products are designed to be printed by the customer or by a third-party printing service.

Customers are responsible for selecting the correct:

• file format;
• paper size;
• print scale;
• page orientation;
• printer settings; and
• other printing options specified in the pattern instructions.

Unless the product specifically states otherwise, patterns should be printed at 100% or Actual Size rather than using automatic scaling options such as "Fit to Page."

Where a test square or calibration measurement is provided, customers should verify its dimensions before printing the entire pattern.

Kaia Patterns is not responsible for printing costs resulting from incorrect printer settings, incorrect scaling, use of an incompatible file, or failure to follow the printing instructions supplied with the pattern.

10. Third-party printing services

Customers may choose to have digital pattern files printed by an independent print shop or other third-party printing service.

Any arrangement between you and a third-party printing provider is separate from your purchase from Kaia Patterns unless we expressly state otherwise.

We are not responsible for a third-party provider’s pricing, printing quality, delivery times, errors, loss, damage, availability, or other services.

11. Download availability

Where technically possible, Kaia Patterns may allow customers to download purchased files more than once or access previous purchases through their customer account.

However, customers should download and securely store their purchased files after purchase.

We do not guarantee that any particular download link, account feature, file-hosting system, or version of our website will remain available indefinitely.

If you lose access to a previously purchased product, contact us and we will make reasonable efforts to assist, subject to verification of the original purchase and continued availability of the relevant product.

12. Product updates and revised files

Kaia Patterns may periodically update sewing patterns, instructions, layouts, technical information, or other digital files.

Where appropriate and technically feasible, customers who previously purchased a product may receive access to an updated version.

Unless expressly stated otherwise, purchasing a digital product does not guarantee access to every future variation, expansion, redesign, additional size range, or separate product derived from that pattern.

13. Discontinued products

We may modify or discontinue products from time to time.

Customers are encouraged to download and retain copies of purchased digital products.

Where reasonably possible, we will attempt to assist customers who previously purchased a discontinued product and require access to their original files, but permanent availability cannot be guaranteed.

14. Digital delivery and refunds

Because digital products may be delivered or made available immediately after purchase, refund eligibility may differ from physical products.

Delivery of a digital product does not remove any refund, replacement, or other rights that cannot legally be excluded under applicable law.

Please review our separate Refund Policy for information regarding cancellations, refunds, duplicate purchases, defective files, incorrect products, and other refund-related matters.

15. International purchases

Digital products may generally be purchased from locations outside the United States unless access is restricted by applicable law, payment-provider requirements, sanctions, technological limitations, or other legal or operational considerations.

16. Failed or rejected payments

Digital products will generally not be delivered until payment has been successfully authorized or completed.

If a payment is declined, reversed, cancelled, disputed, identified as potentially fraudulent, or otherwise unsuccessful, we may suspend or withhold access to the applicable digital products to the extent permitted by law.

17. Fraud prevention and security

In limited circumstances, an order may be temporarily held for security or fraud-prevention review.

We may request reasonable verification before delivering or restoring access to an order where we believe doing so is necessary to protect the customer, Kaia Patterns, or our payment systems from unauthorized transactions or fraud.

18. Order confirmation

After placing an order, customers should receive an order confirmation or other confirmation of successful purchase.

An order confirmation does not necessarily mean that a payment has fully cleared or that an order cannot subsequently be cancelled where fraud, payment failure, pricing error, technical error, product unavailability, or another legitimate issue is identified.

If we cancel an order after payment has been successfully collected, we will provide an appropriate refund where required.

19. Technical interruptions

Our website, file-storage providers, email providers, payment processors, or other technology providers may occasionally experience interruptions.

Temporary technical interruptions do not mean that you have lost ownership of or legitimate access rights to a valid purchase.

If a technical problem prevents delivery, we will make reasonable efforts to restore access or otherwise provide the purchased digital product.

20. Intellectual property and file sharing

Delivery of a digital product gives the purchaser only the rights described in our applicable license terms and Terms of Service.

Purchasing and downloading a pattern does not transfer ownership of Kaia Patterns’ intellectual property.

Customers may not redistribute, upload, share, sell, sublicense, publish, or otherwise distribute purchased pattern files except where expressly permitted by Kaia Patterns or applicable law.

Please refer to our Terms of Service for the complete terms governing permitted use of our products.

21. Changes to this delivery policy

We may update this Delivery Policy from time to time to reflect changes to our products, delivery methods, technology, business practices, or legal requirements.

The revised policy will be posted on our website with an updated "Last Updated" date.

Changes will apply prospectively unless applicable law requires otherwise.

22. Relationship to other policies

This Delivery Policy should be read together with our:

• Terms of Service;
• Privacy Policy;
• Refund Policy; and
• any product-specific terms displayed on the applicable product page.

If product-specific delivery terms conflict with this general Delivery Policy, the more specific terms will generally apply to that product, subject to applicable law.

23. Contact us

If you have questions about delivery or have not received a product you purchased, please contact Kaia Patterns through the contact information provided on our website.

You may also contact us by mail at:

Kaia Patterns
1615 Platte St #200
Denver, CO 80202
United States

When contacting us about an order, please include your order number and the email address associated with the purchase where possible.

24. Applicable law

This Delivery Policy is intended to operate in accordance with applicable United States federal law and the laws applicable to Kaia Patterns in the State of Colorado.

Nothing in this Delivery Policy is intended to exclude, restrict, or modify any consumer right or remedy that cannot lawfully be excluded, restricted, or modified.

IMPORTANT: Kaia Patterns sells sewing patterns unless expressly stated otherwise. Purchasing a sewing pattern does not include the finished garment pictured on the product page.

last updated 9 August 2026.