Privacy policy

What personal data Kaia Patterns collects, why, how long it is kept, who it is shared with, and how to exercise your data rights.

Kaia Patterns ("Kaia Patterns," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or use kaiapatterns.com (the "Website"), create an account, purchase or download sewing patterns, subscribe to our communications, contact us, or otherwise interact with Kaia Patterns.

By using the Website, you acknowledge the practices described in this Privacy Policy.

1. Who we are

Kaia Patterns provides digital sewing patterns, sewing instructions, related digital products, and associated services.

Our business address is:
Kaia Patterns
1615 Platte St #200
Denver, CO 80202
United States

Website: kaiapatterns.com

For privacy-related questions or requests, please contact us using the contact information provided on our Website.

2. Information we collect

The information we collect depends on how you interact with Kaia Patterns.

2.1 Information you provide to us

We may collect information you provide directly, including:

Name
Email address
Billing information
Billing address
Telephone number, where applicable
Account username or login information
Password or authentication information
Order information
Purchased or downloaded patterns
Pattern size selections
Saved products or preferences
Customer service communications
Feedback and survey responses
Product reviews
Sewing or fit feedback
Measurements or sizing information you voluntarily provide
Information submitted through forms
Marketing preferences
Any other information you choose to provide

2.2 Payment information

When you make a purchase, payment information may be collected and processed by our payment service providers. Depending on the payment method, this may include:

Credit or debit card information
Billing address
Payment account information
Transaction information

Kaia Patterns may not directly receive or store complete payment-card numbers when payments are processed by a third-party payment processor.

Our payment providers process information according to their own privacy policies and security practices.

2.3 Transaction information

We may collect information relating to purchases and downloads, including:

Products purchased
Order numbers
Purchase dates
Prices
Discounts
Refunds
Download activity
Pattern formats downloaded
Order status
Payment status

We may maintain this information for customer support, accounting, fraud prevention, tax, legal, and business-record purposes.

2.4 Information collected automatically

When you use the Website, certain information may be collected automatically.

This may include:

IP address
Browser type
Browser version
Device type
Operating system
Device identifiers
Approximate geographic location derived from IP address
Referring website
Pages viewed
Links clicked
Search activity
Products viewed
Products added to a cart
Checkout activity
Session information
Date and time of visits
Website interactions
Download activity
Error and diagnostic information

We may collect this information through cookies, pixels, log files, analytics technologies, and similar technologies.

3. Cookies and similar technologies

Kaia Patterns may use cookies and similar technologies to operate and improve the Website. See our separate Cookie Policy for detailed information about how we use cookies and similar tracking technologies.

4. How we use personal information

We may use personal information to:

Operate the Website
Create and maintain customer accounts
Process orders
Process payments
Deliver digital sewing patterns
Provide download access
Maintain order histories
Send transaction and order confirmations
Provide customer support
Respond to questions
Process refunds
Detect and prevent fraud
Protect our Website and customers
Authenticate users
Troubleshoot technical problems
Improve our products
Improve pattern quality
Develop new sewing patterns and features
Analyze Website performance
Understand customer preferences
Conduct research and analytics
Personalize Website experiences
Send marketing communications where permitted
Measure advertising effectiveness
Maintain business records
Comply with tax and accounting requirements
Enforce our Terms of Service
Protect our legal rights
Comply with applicable laws and legal obligations

We may also use information for another purpose disclosed to you when the information is collected.

5. How we disclose personal information

We may disclose personal information to third parties where reasonably necessary to operate our business.

These parties may include:

Website hosting providers
Cloud infrastructure providers
Ecommerce platforms
Payment processors
Email providers
Customer-support providers
Analytics providers
Security providers
Fraud-prevention providers
Advertising and marketing providers
Data-storage providers
Professional advisers
Accountants
Attorneys
Contractors and service providers

These providers may process information on our behalf or for purposes described in their own privacy policies.

We may also disclose information when reasonably necessary to:

Comply with law
Respond to subpoenas, court orders, or lawful government requests
Protect Kaia Patterns' legal rights
Protect customers
Investigate fraud
Enforce agreements
Protect the security of our systems
Prevent illegal or harmful activity

6. Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

How long you maintain an account
How long we provide services to you
Transaction and purchase history
Customer-support requirements
Fraud-prevention requirements
Accounting obligations
Tax obligations
Contractual requirements
Legal requirements
Potential disputes
Security requirements

Some transaction records may need to be retained after an account is deleted because of legal, tax, accounting, fraud-prevention, or other legitimate business requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or de-identify it.

7. Data security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

These measures may include:

Access controls
Authentication
Encryption where appropriate
Secure hosting
Monitoring
Restricted internal access
Security practices for service providers

However, no method of transmitting or storing information electronically is completely secure. We therefore cannot guarantee absolute security. Customers are responsible for maintaining the confidentiality of their account credentials and should notify us if they believe their account has been compromised.

8. Your privacy rights

Depending on where you live, you may have certain rights concerning your personal information. These may include the right to:

Know whether we process your personal information
Access personal information we maintain about you
Request correction of inaccurate information
Request deletion of personal information
Obtain a portable copy of certain personal information
Opt out of certain targeted advertising
Opt out of certain sales or sharing of personal information
Limit certain uses of sensitive personal information where applicable
Withdraw consent where processing is based on consent
Object to certain processing
Appeal certain decisions regarding privacy requests

These rights vary depending on your jurisdiction and are subject to exceptions. We may need to verify your identity before fulfilling a request. We will not unlawfully discriminate against you for exercising applicable privacy rights.

9. Colorado privacy rights

Kaia Patterns is based in Colorado. Where the Colorado Privacy Act applies, eligible Colorado residents may have rights including:

The right to confirm whether we process their personal data
The right to access personal data
The right to correct inaccuracies
The right to delete certain personal data
The right to obtain certain personal data in a portable format
The right to opt out of processing for targeted advertising
The right to opt out of certain sales of personal data
The right to opt out of certain profiling in furtherance of decisions producing legal or similarly significant effects

Where applicable, we will provide a process for appealing a decision relating to a privacy request.

10. International customers

Kaia Patterns is located in the United States. If you access the Website from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Privacy and data-protection laws in these countries may differ from those in your country. Where required by applicable law, we use appropriate mechanisms for international transfers of personal information.

11. Children's privacy

Kaia Patterns is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13 without appropriate authorization or parental consent where required by law.

If you are under 13, please do not create an account or provide personal information to us.

If we learn that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete it. Parents or guardians who believe a child has provided personal information to Kaia Patterns may contact us.

12. Changes to this privacy policy

We may update this Privacy Policy periodically.

When we make changes, we may update the "Last Updated" date at the foot of this Policy.

If changes are material, we may provide additional notice where required by law, such as through:

A Website notice
Account notification
Email
Other appropriate means

Your continued use of the Website after an updated Privacy Policy becomes effective is subject to the updated Policy, to the extent permitted by applicable law.

13. Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or Kaia Patterns' privacy practices, please contact us through kaiapatterns.com or write to:

Kaia Patterns
1615 Platte St #200
Denver, CO 80202
United States

Effective 9 August 2026.